National Domestic Violence Hotline

Web Technology Manager

2 months ago
# of Openings



We offer a competitive package that includes: 100% company paid medical, dental coverage, life and AD&D ($50,000) and long term disability for the employee as well as a 403(b) plan with company match. We also offer optional short term disability, flexible spending account, vision coverage, paid holidays, vacation, and other related benefits.  


Compensation: $50,000 Annually


General Position Purpose Statement


The Web Technology Manager reports directly to the Chief Communications Officer, works closely with other members of the Communications team, and has supervision of external vendors used to provide technical services. The Web Technology Manager will be responsible for selecting, configuring, maintaining and ensuring the security of technology tools that support The Hotline’s communications activities, including web hosting and ancillary services (security certificates, content delivery networks, etc.) This position is also responsible for overseeing development of web properties for The Hotline, through oversight of external vendors providing development services as well as some direct development.


Essential Responsibilities/Duties



  • Oversees hosting configuration for The Hotline web applications by contracting with third-party providers, provisioning hosting accounts, renewing contracts as needed, and monitoring accounts for security issues.
  • Manages domain names for all of The Hotline’s web applications, including initial domain registration, renewal of domain names, and subdomains.
  • Manages ancillary web application services such as content delivery networks, security certificates, etc.
  • Manages other third-party software-as-a-service applications as needed to support the Communications team, including email marketing applications, marketing or paid media applications, etc. Duties include researching available solutions, coordinating with the Communications team to select optimal applications, provisioning and configuring applications, and providing training and support to Communications team members.
  • Maintains responsibility for security of all web applications by adhering to industry best practices for password creation and management, and protection of web applications from external attacks.
  • Provides training and support to Communications team members on use of content management systems.
  • Diagnoses and resolves technical issues affecting Communications web applications.



  • Serves as the in-house technical advisor for the Communications department as it builds, maintains and redesigns web applications for The Hotline.
  • Gathers and refines specifications and requirements based on the technical needs of the Communications team; shares these requirements with external vendors to ensure accurate and reliable cost estimates.
  • Oversees external vendors in projects to build new or revise existing web applications, including monitoring of project timelines and budgets.
  • Conducts quality assurance testing on all new web applications and coordinates user assurance testing with Communications team members.
  • Creates and maintains documentation on web applications.
  • Actively seeks information about emerging web application technologies, with an eye toward how they can be leveraged to support The Hotline.



  • Ability to give and receive constructive feedback.
  • Willingness to learn and expand current skills.
  • Thrives in a collaborative environment.
  • Self-motivated, resourceful, independent and persistent problem-solver
  • Ability to act with sensitivity and awareness to diverse cultural, ethnic and social backgrounds, values, attitudes and language.
  • A consistent positive solution-oriented response that includes communicating about challenges to the appropriate person in a constructive and productive manner.
  • Performs other related duties as requested by the CCO and CEO.


This description only includes essential functions of the job and does not imply that these are the only duties to be performed by the employee occupying this position.


Minimum Knowledge, Skills and Abilities Required

  • Bachelor’s degree in computer science or a related field, or a combination of experience that yields the required knowledge, skills and abilities. (Equivalency formula: two years of experience is equal to one year of education.)
  • At least 2-4 years of experience in managing web applications for an organization, including administration of hosting environments, CMS configuration and ongoing maintenance of web applications.
  • Experience working for or with a nonprofit organization is a plus.
  • A solid understanding of how web applications work including security, session management and best development practices.
  • Expertise in front-end web development and ability to execute online marketing initiatives including experience with SEO best practices, and using front-end APIs (Google Analytics event implementation).
  • Solid understanding of HTML5, CSS3, Javascript, PHP, XML, relational databases, jQuery, JSON and version control software (GIT).
  • Strong experience in configuring and managing content management systems, such as WordPress or Drupal (The Hotline utilizes WordPress for a majority of its web applications).
  • Strong understanding of user experience/user interface principles (UX/UI), responsive design and web development, cross-browser compatibility, general web functions and standards.
  • Strong grasp of security principles and how they apply to web applications.
  • Thoroughly familiar with, and adheres to, professional best practices in written and visual communications.
  • Ability to interact professionally and effectively with a diverse group of fellow team members, executives, managers, external groups and subject matter experts.
  • Attention to detail a must.
  • Strong time and project management skills, with the ability to juggle multiple projects, timelines and priorities at a time.
  • Highly organized and able to work independently to complete projects on deadline.
  • Excellent writing skills, including logic and structure, grammar, usage, syntax and punctuation for emails, letters, reports, memos, presentations, etc.
  • Ability to carry out and articulate with passion the mission, vision, programs and purposes of the organization.
  • Intentionally and actively foster positive working relationships and organizational culture.
  • Ability to be flexible, if needed, to work outside of normal business hours.
  • Ability to attend required meetings (including but not limited to Program Team, Town Hall Meetings, Advocate Team Meetings, etc.) which may be held outside scheduled  work hours.

Other Requirements/Working Conditions

  • Ability to occasionally travel overnight.
  • Must have emotional and physical stamina to tolerate prolonged sitting or standing to deal with a variety of stressful situations, including responses to complaints and internal and external interactions, to effectively work long and at times odd hours, while maintaining a sense of humor
  • Works in a normal office environment, except while traveling, with minimum exposure to dust, noise, or temperature extremes. Requires bending, stooping, lifting and carrying objects up to 25 pounds, with or without accommodations.
  • Must maintain standards of confidentiality related to agency information.

The above statements are intended to describe the general nature and minimum level of work being performed. They are not intended to be construed as exhaustive of all duties, responsibilities and skills required for the position. The employee will be required to perform any other job-related duties as required by the job objectives, the Chief Communications Officer and the mission, vision and philosophy of The Hotline. This description does not modify any employee’s at-will-status and is not a contract for continued employment of any duration.


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