The National Domestic Violence Hotline is a non-profit organization staffed by loyal advocates and other staff members who are dedicated to spreading awareness and education about domestic violence.
All of our advocates attend extensive training sessions for preparation in providing the highest level of service to our contacts.
We offer a competitive package that includes: 100% company paid medical; dental coverage; life and AD&D ($50,000); long term disability for the employee; and a 401(k) plan with company match. We also offer optional short term disability, flexible spending account, vision coverage, paid holidays, vacation, and other related benefits.
Example of Shifts available:
Sunday – Thursday 9:45pm – 6:15am
Tuesday – Saturday 9:45pm – 6:15am
The base salary starts at $16.37/hour, plus shift & language differential (if applicable)
All new hires must attend a new hire orientation and new advocate training beginning September 18th, 2018
You must be present and complete ALL training components to be eligible for hire. All individuals must be on time for every training session. Tardiness may result in ineligibility for hire.
General Position Purpose Statement
The Phone Services Advocate (FT) is a member of the National Domestic Violence Hotline (NDVH) Program Services Team and is supervised by the Manager of Phone Services.
The Phone Services Advocate (FT) responds to incoming calls on the NDVH from victims, advocates, general public and service providers and provides crisis intervention, referrals, information and problem solving to all callers.
The Phone Services Advocate (FT) is scheduled for a 40-hour week. Required meetings may necessitate attendance during hours outside of the Phone Services Advocate’s regular schedule.
Due to NDVH’s 24/7, 365 days per year operation, the Phone Services Advocate (FT) will be required to work night, weekend, and holidays. This position requires a high level of empathy and sensitivity to all incoming inquiries.
This description only includes essential functions of the job and does not imply that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow and any other job-related instruction and to perform any other job-related duties requested by his or her supervisor or management.
Job Requirements and Responsibilities
Other Requirements/Working Conditions
The above statements are intended to describe the general nature and minimum level of work being performed. They are not intended to be construed as exhaustive of all duties, responsibilities and skills required for the position. The employee will be required to perform any other job-related duties as required by the job objectives, the president, vice president and mission and philosophy of NDVH. This description does not modify any employee’s at-will-status and is not a contract for continued employment of any duration.
The National Domestic Violence Hotline is an equal opportunity employer committed to diversity in the workplace.